When I heard the story of Tony Hsieh’s tragic passing, the meaninglessness of the tragedy struck me deep. The death not only cut short his young life but also culled the dynamism of his ideas and a promise of a better future. I did not know Mr. Hsieh, but many whom I respect knew him and held him in high regard. Om Malik wrote a beautiful, heartfelt essay on what Tony Hsieh meant to people pursuing their ideas. I will write about the brilliance of Zappos, which was perhaps the biggest e-commerce acquisition of Amazon (1.2 billion USD in 2009), the first of their billion-dollar acquisitions. Zappos was not a run of the mill internet retailer. It was a strikingly…
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